User login and authentication issue


This issue is now resolved. Sorry for the trouble. We will review the cause and work to prevent this particular type of issue from occurring in the future.

Aug 16, 2021 4:00 pm

We have identified and eliminated the root cause of the problem. The system is now recovering.

Aug 16, 2021 3:52 pm

The TrendSpider platform is currently experiencing an authentication issue that is preventing new sessions or existing sessions from being loaded. This means some users may be unable to log into their accounts at this time. The engineering team is working on it. If you have TrendSpider open in your browser, it should work as expected.

Aug 16, 2021 3:48 pm
Affected Systems
Security and User Authentication Subsystem
System: Entitlement and Data Control