Everything Operational

System Statuses

Operational Data Feed: Corporate Events (Earnings, Dividends and Splits)

Operational Data Feed: Crypto (Global Multi-Exchange)

Operational Data Feed: Forex (Global FX Aggregated)

Operational Data Feed: News Feed (Benzinga Pro)

Operational Data Feeds: Insider Trading and SEC Filings (Intrinio)

Operational Data Feed: US Equity Feed A (NYSE BQT, Tape A, Tape B; NASDAQ Tape C)

Operational Data Feed: US Equity Feed B (IEX; NYSE National, Chicago; NASDAQ BX, PHLX)

Operational Data Feed: US Futures (ICE, CME, Globex Futures)

Operational Data Feed: US Market Indices (CBOE)

Operational General: Phone System

Operational General: TrendSpider.com Website

Operational Security and User Authentication Subsystem

Operational System: Alerts

Operational System: Chart Annotations / Drawing

Operational System: Entitlement and Data Control

Operational System: Market Scanner

Operational System: Strategy Tester

Operational System: Workspaces

Past Incidents

Sep 7, 2021

Crypto data is very slow

Resolved

The issue is now resolved, thanks for your patience.

Sep 7, 2021 6:47 am
Monitoring

The situation has improved; however, the market data from 18:05 NY to 18:28 NY is currently missing for Binance.

Sep 6, 2021 10:31 pm
Monitoring

Our crypto data provider is experiencing an incident during the maintenance; certain crypto charts are currently slow or even freeze.

Sep 6, 2021 10:20 pm
Aug 30, 2021

Painted annotations won't save

Resolved

The system has recovered. Unfortunately, some of the figures created between 06:55am and 07:10am NY today have been lost. We are modifying certain processes to avoid issues like that in future.

Aug 30, 2021 11:16 am
Identified

We're currently experiencing an incident with the database of figures.

The figures you create since 06:55am NY today won't be saved and will disappear as soon as you refresh the web page. Also, you might experience a problem when figures you have created previously are not visible (yet they still exist, they are safe).

We're working to fix the problem asap.

Aug 30, 2021 11:06 am
Aug 25, 2021

Scheduled maintenance Thu Aug 26th 04:00am — 05:00am NY

Resolved

The maintenance has been completed, thanks for your patience!

Aug 26, 2021 8:48 am
Planned

We had to re-schedule the time frame of the maintenance to Thu Aug 26th 04:00am — 05:00am NY. We apologize for inconvenience.

Aug 25, 2021 7:32 am
Planned

We'll be upgrading the infrastructure which powers our alerting engine. During this time period, you won't be able to create, delete or edit your alerts. Existing alerts will keep firing whenever they should and the rest of the system won't be affected.

Aug 24, 2021 4:13 pm
Aug 20, 2021

Scheduled maintenance on Sun 22 Aug

Resolved

The maintenance has finished, thanks for your patience!

Aug 23, 2021 6:53 am
Monitoring

The maintenance is now undergoing. We are operational, there's no significant impact on the platform.

Aug 23, 2021 3:08 am
Planned

Our primary market data provider for US Equities (exchange listed Stocks and ETFs) will be conducting network maintenance on Sunday, August 22nd starting at 10PM EST and ending on Monday August 23rd at 4AM Easter Time. During this time frame, it may be possible for some users to experience slower loading times on charts for US Equities.

Aug 20, 2021 11:59 am