Everything Operational

System Statuses

Operational Data Feed: Cryptocurrencies (Global Crypto via CoinAPI)

Operational Data Feed: Forex (Global FX via Barchart)

Operational Data Feed: Market Indices (Cboe Indices via Barchart)

Operational Data Feed: News and Analyst Estimates

Operational Data Feed: US Equity (Nasdaq + Cboe BZX via Barchart)

Operational Data Feed: US Equity (Nasdaq + NYSE + IEX via Polygon)

Operational Data Feed: US Futures (CME and ICE via Barchart)

Operational General: Phone System

Operational General: TrendSpider.com Website

Operational System: Alerts

Operational System: Backtester

Operational System: Chart Annotations / Drawing

Operational System: Market Scanner

Operational System: Strategy Tester

Operational System: Workspaces

Past Incidents

Feb 16, 2021

Major data feed outage

Resolved

The issue is now resolved, thanks for your patience!

Feb 16, 2021 3:35 pm
Monitoring

The situation has stabilized. We are going to switch back to our primary data vendor shortly.

Feb 16, 2021 3:19 pm
Identified

FYI The data feed we have switched to requires accepting market data agreements. Accepting them is free and does not involve any charges at all.

Feb 16, 2021 3:00 pm
Identified

Our core data provider is experiencing major issues. We had to switch over to another data provider.

Charts for Forex, OTCs, Index and Futures are currently not working.

We have reached out to our data vendor and now we're monitoring the situation closely.

Feb 16, 2021 2:56 pm

D/W/M charts not working for certain types of assets

Resolved

The issue is now resolved, thanks for your patience!

Feb 16, 2021 8:13 am
Identified

We have switched to another data provider for Stocks and ETFs, for DWM charts only. This data provider requires market data agreements accepted in order to give you the data.

DWM charts for OTCs, Forex, Index and Futures are still not working.

Feb 16, 2021 7:35 am
Investigating

One of our data providers is currently experiencing issues. Daily, Weekly and Monthly charts are not working for Stocks, ETFs, OTCs, Forex, Index and Futures. You can use "Session" time frame instead of Daily, as a temporary work-around.

We have reported the case and now considering switching to a fail-over data provider if the situation lasts.

Feb 16, 2021 6:34 am
Feb 9, 2021

Analyst Estimates data is not available on charts

Resolved

The issue is now resolved, thanks for your patience!

Feb 9, 2021 8:41 am
Identified

Analyst Estimates event marks are not available on charts. We have identified the core problem and we're working to fix it.

Feb 8, 2021 3:48 pm
Feb 8, 2021

Scheduled maintenance, Feb 9 03am to 05am NY

Resolved

Everything went as expected, thanks for your patience!

Feb 9, 2021 9:24 am
Planned

We'll be rolling up a big update, which implies increased chance for the platform being unstable during the deployment. We're expecting the system being not available for up to 4 minutes during the maintenance window (Feb 9 03am to 05am NY).

Feb 8, 2021 6:06 pm
Feb 7, 2021

Maintenance, Sun Feb 7th, 03 am to 05 am NY

Resolved

Everything went as expected, thanks for your patience!

Feb 7, 2021 9:37 am
Planned

We'll be upgrading our infrastructure. We expect the system being not available for up to 10 minutes during the given time frame.

Feb 7, 2021 7:27 am
Feb 2, 2021

Crypto data provider issues

Resolved

The issue is now resolved. Thanks for your patience!

Feb 2, 2021 1:28 pm
Monitoring

The situation has improved a lot. The data feed seems to be stable now, but we're still monitoring the case.

Feb 2, 2021 1:19 pm
Identified

Our crypto data provider is currently experiencing issues. This might result in some charts populating slower than usual or not opening at all.

We have reported the problem and now monitoring the situation closely.

Feb 2, 2021 1:10 pm
Jan 30, 2021

Scheduled maintenance: Sun 31th Jan, 03am to 06am

Resolved

Everything went as expected, thanks for your patience.

Jan 31, 2021 10:26 am
Planned

We'll be upgrading our infrastructure. We expect the system being not available for up to 10 minutes during this time frame (Sun 31th Jan 03am to 06am NY)

Jan 30, 2021 10:34 am
Jan 29, 2021

Crypto data provider issues

Resolved

The issue is now resolved, thanks for your patience.

Jan 29, 2021 9:17 am
Identified

Our crypto data provider is currently experiencing issues. This might result in some charts populating slower than usual. 

We have reported the problem and now monitoring the situation closely.

Jan 29, 2021 7:10 am
Jan 28, 2021

Scheduled maintenance, Sat 30th Jan 03am to 05am NY

Resolved

Everything went well, thanks for your patience.

Jan 30, 2021 10:08 am
Planned

We'll be upgrading our infrastructure. We expect the system being not available for up to 10 minutes during this time frame (Sat 30th Jan 03am to 05am NY)

Jan 28, 2021 11:24 am