The issue is now resolved, thanks for your patience!

Lot of scans still fail because of this problem. We're on it.

Most scans on stocks/ETFs fail because of our data vendor outage. We've notified them and now we're monitoring the situation.

The issue is now resolved, thanks for your patience.

Our crypto data provider is experiencing problems, which might result in crypto charts being slow or not loading at all.

We have reported the problem and we're monitoring the situation while being in touch with the data feed team.

The issue was resolved at 10:30am NY today. Thanks for your patience!

We've identified a problem which leads to charts not loading in the following case:

1. It's a stock or ETF, time frame is Daily + Ext.Hours or Session
2. That's a relatively recent IPO (2010-2018)
3. You've got a lengthy indicator on your chart (like SMA(100) or longer)

We're finalizing the fix and rolling it up as soon as it's possible. You can switch Ext.Hours off as a temporary work-around.

The issue is now resolved, thanks for your patience!

The issue seems to be resolved, but we're still monitoring the metrics.

We're experiencing issues with our crypto data vendor, which results in crypto charts opening slower than usual, and in some cases even failing to open at all.

We're working with them closely to resolve the issue asap.

Our data vendor has applied a patch on their end yesterday around 18:03 NY.

We've been monitoring the system since then and we can't see any more signs of a problem.

Thanks for your patience!

The following symbols are the only symbols impacted by this incident:

AAXN, ADTX, AKRO, APPN, AREC, ASA, ASAN, AVAV, BFEB, BLPH, BMRA, BRP, CANE, CHIQ, COW, DRIO, EFNL, ELTK, EPHE, EXPI, FDRR, FEAC, FND, FVAC, GCC, HERO, INOD, INPX, IRMD, IVOL, JNCE, KNSL, KTCC, LITB, LMND, LWAY, MOO, MTA, NURO, ONLN, ONVO, OPES, PLM, QFIN, QQH, RFAP, RING, RMBL, RMG, SALM, SAM, SBBP, SHY, SLGG, SNDE, SNOW, SPT, SSNT, SWAV, TFFP, TPVG, TTI, UUP, VERI, WCLD, WINS, XELA

Alerts on these symbols may not fire properly due to the data feed delay. Charts may load slowly. All other functions should work as expected. We will contact customers who had alerts on these symbols shortly via email to inform them. Thank you and sorry for any inconvenience this may have caused. We will post further updates shortly.

Certain US equity symbols are experiencing data feed issues right now. This is not impacting major symbols but some smaller, less common ones, pink sheet symbols, etc. may be impacted for 5-10% of customers. The impact will delay chart loading. Our engineering team is working on the matter and we will provide an update here shortly.

The issue is now resolved. Thanks for your patience!

The core issue had been resolved and we're monitoring the system as it's recovering.

One of our data feeds is experiencing major issues. We're working with them to get that resolved asap.

The issue is now resolved, thanks for your patience.

Our crypto data provider is recovering from a problem, but it's taking time. For most crypto tickers, the candles are missing between 21 Sep 18:00 NY and 22 Sep 10:00 NY.