Certain index watch lists are not complete

Identified

Certain Index watch lists (like Nyse Composite Index, S&P 1500 and couple others) are currently not complete. We have identified a problem on the data vendor's end. We are working with them to fix that asap.

Dec 8, 2021 12:40 pm

Migrating Watch Lists into a new database

Planned

On Saturday 11th Dec, we'll be moving all the Watch Lists into a new database. In a time frame from 3am NY to 8am NY, there will be a short period when you won't be able to do any changes to your watch lists (we'll need it for the purpose of keeping data integrity during migration).

Dec 8, 2021 10:16 am

System Statuses

Operational Data Feed: Corporate Events (Earnings, Dividends and Splits)

Operational Data Feed: Crypto (Global Multi-Exchange)

Operational Data Feed: Forex (Global FX Aggregated)

Operational Data Feed: News Feed (Benzinga Pro)

Operational Data Feeds: Insider Trading and SEC Filings (Intrinio)

Operational Data Feed: US Equity Feed A (NYSE BQT, Tape A, Tape B; NASDAQ Tape C)

Operational Data Feed: US Equity Feed B (IEX; NYSE National, Chicago; NASDAQ BX, PHLX)

Operational Data Feed: US Futures (ICE, CME, Globex Futures)

Operational Data Feed: US Market Indices (CBOE)

Operational General: Phone System

Operational General: TrendSpider.com Website

Operational Security and User Authentication Subsystem

Operational System: Alerts

Operational System: Chart Annotations / Drawing

Operational System: Entitlement and Data Control

Operational System: Market Scanner

Operational System: Strategy Tester

Operational System: Workspaces

Past Incidents

Dec 6, 2021

Maintenance for networking structure

Resolved

We're done with the maintenance. Thanks for your patience!

Dec 6, 2021 8:48 am
Identified

Alerts are available for all kinds of operations again. We continue to monitor the system health after our maintenance operations.

Dec 6, 2021 6:08 am
Identified

Maintenance is now undergoing. Scanners and the rest of the system have already stabilized.
Alerts are not currently available for creating and removing, but your existing alerts keep checking their condition as usual, and can trigger if they should.
We expect alerts begin fully available again around 01:09am NY.

Dec 6, 2021 5:53 am
Identified

We're upgrading the structure of our network. We expect the system being slower than usual; also, scanners and alerts can be not available for up to 20 minutes during the maintenance.

Dec 6, 2021 5:26 am
Dec 4, 2021

Maintenance, Sat 4th Dec 2021

Resolved

We're done with the maintenance, thanks for your patience!

Dec 4, 2021 1:49 pm
Monitoring

Things are back to normal, but we are still working.

Dec 4, 2021 9:05 am
Monitoring

Certain things went not as expected, which have resulted in degraded performance of some components of the system (mainly scanners). We are working to stabilize things asap.

Dec 4, 2021 8:43 am
Planned

We'll be updating certain DNS records and some other components at Sat 4th Dec. No service impact is expected.

Dec 1, 2021 11:45 am
Dec 2, 2021

Networking problem causing charts and some other components being slow

Resolved

The system is back to normal since 7:30am NY (and scanners since 09:24am NY), so we're closing the incident. We're going to keep on investigating and come up with fixes or improvements wherever necessary. Thanks for your patience!

Dec 2, 2021 3:25 pm
Identified

We have enabled scanners again at 09:24 am NY, but they still might be slow.
We are still seeking for the root cause.

Dec 2, 2021 2:39 pm
Identified

System health has improved significantly, but the core problem is not gone yet.
We are still working, and scanners still remain disabled.

Dec 2, 2021 12:05 pm
Identified

We are still working to stabilize things. We have identified a few possible causes and now researching.

We had to disable the service of scanners in order to isolate a problem.

Dec 2, 2021 11:11 am
Identified

We are still working to stabilize things.

Dec 2, 2021 10:34 am