Everything Operational

System Statuses

Operational Data Feed: Corporate Events (Earnings, Dividends and Splits)

Operational Data Feed: Crypto (Global Multi-Exchange)

Operational Data Feed: Forex (Global FX Aggregated)

Operational Data Feed: Insider Trading and SEC Filings (Intrinio)

Operational Data Feed: News Feed (Benzinga Pro, Crypto News)

Operational Data Feed: Unusual Options Flow

Operational Data Feed: US Equity Feed A (NYSE BQT, Tape A & B; NASDAQ Tape C)

Operational Data Feed: US Equity Feed B (IEX; NYSE National, Chicago; NASDAQ BX, PHLX)

Operational Data Feed: US Futures (CME, NYMEX, CBOT, COMEX - Via ICE)

Operational Data Feed: US Market Indices (CBOE)

Operational General: Phone System

Operational General: TrendSpider.com Website

Operational Security and User Authentication Subsystem

Operational System: Alerts

Operational System: Chart Annotations / Drawing

Operational System: Entitlement and Data Control

Operational System: Market Scanner

Operational System: Strategy Tester

Operational System: Trading Bots

Operational System: Workspaces

Past Incidents

Apr 1, 2023

Chart Patterns


We have identified and fixed the root cause of the issue. We have also learned why that happened and found a way for preventing things like that in the future. Thanks for your patience!

Apr 1, 2023 12:14 am

We have identified an issue where some chart patterns are not being detected on the chart.  Thanks you for your patience as we work to resolve this issue.

Mar 31, 2023 4:56 pm
Mar 15, 2023

Stock, ETF and Futures data not available


We're back to normal, thanks for your patience!

Mar 15, 2023 12:40 am

We have isolated the problem and we're working on fixing it.

Mar 15, 2023 12:27 am

Stock, ETF and Futures data is currently not available. We're on it.

Mar 15, 2023 12:23 am
Mar 14, 2023

Forex Daily Candles


The issue had been resolved. Thanks for your patience!

Mar 14, 2023 2:56 am

We have identified and fixed the issue. We'll release the fix after extended market session closes today.

Mar 13, 2023 8:32 pm

We have identified an issue with our Forex charts where the Daily Candle is not printing.  Intraday charts are working as expected.  Thank you for bearing with us while we work to rectify this issue.

Mar 13, 2023 3:35 pm
Mar 2, 2023

Intraday forex and index data issues


The vendor has mostly resolved the indicent. They are still working on the aftermath.

Mar 2, 2023 2:19 pm

The issue had been resolved by the data vendor at 15:00 EST today and we've seen no signs of it ever since. Thanks for your patience!

Mar 1, 2023 9:39 pm

Our FX and Index data vendor is experiencing an incident. FX and Index charts are not available for the intraday time frames. We're working with them to fix that.

Mar 1, 2023 7:36 pm

Our data vendor has restored their functionality. They are now working on backfilling the impacted area. On the most of FX charts, candles around 11am EST today do have abnormally low volume.

Feb 28, 2023 7:43 pm

Our Forex data vendor is experiencing a problem which leads to some candles missing on Forex charts. We are working with them to resolve the problem asap.

Feb 28, 2023 7:29 pm