Everything Operational

System Statuses

Operational Data Feed: Corporate Events (Earnings, Dividends and Splits)

Operational Data Feed: Crypto (Global Multi-Exchange)

Operational Data Feed: Forex (Global FX Aggregated)

Operational Data Feed: Insider Trading and SEC Filings (Intrinio)

Operational Data Feed: News Feed (Benzinga Pro, Crypto News)

Operational Data Feed: Unusual Options Flow

Operational Data Feed: US Equity Feed A (NYSE BQT, Tape A & B; NASDAQ Tape C)

Operational Data Feed: US Equity Feed B (IEX; NYSE National, Chicago; NASDAQ BX, PHLX)

Operational Data Feed: US Futures (CME, NYMEX, CBOT, COMEX - Via ICE)

Operational Data Feed: US Market Indices (CBOE)

Operational General: Phone System

Operational General: TrendSpider.com Website

Operational Security and User Authentication Subsystem

Operational System: Alerts

Operational System: Chart Annotations / Drawing

Operational System: Entitlement and Data Control

Operational System: Market Scanner

Operational System: Strategy Tester

Operational System: Trading Bots

Operational System: Workspaces

Past Incidents

Mar 19, 2024

Alternative data is not available

Resolved

We are back to normal since 19:30 EST. We're learning from the incident and applying measures to prevent things like that from happening in the future. Thanks for your patience.

Mar 19, 2024 1:25 am
Monitoring

We have restored access to alternative data. We are closely monitoring the situation in order to make sure that it's stable.

Mar 18, 2024 11:32 pm
Identified

We are performing an urgent operation of scaling up one of our databases. Alternative data remains unavailable. We are expecting to restore full access to it soon.

Mar 18, 2024 11:07 pm
Identified

We have identified the root cause of the problem and we're working on resolving it.

Mar 18, 2024 8:19 pm
Identified

Alternative data is temporarily not available. We're actively working on resolving that.

Mar 18, 2024 7:10 pm
Mar 5, 2024

Certain customers in California are experiencing connectivity issues

Resolved

AWS claims that this is now resolved. Thanks for your patience.

Mar 5, 2024 9:47 pm
Identified

We have found out that our server hosting provider, Amazon Cloud, is currently observing connectivity issues for customers in California. We'll stay tuned for updates from them.

 We are receiving reports of connectivity issues to the AWS network from customers on specific networks in California. Our initial investigations point to an issue with an external network provider outside of the AWS network. Connectivity to instances and services within the Regions and from other networks are not impacted at this time. All AWS Services are operating normally at this time.

Mar 5, 2024 9:33 pm
Investigating

A number of customers have reported that they can't access the application. While we're not observing any system-wide incident, we're investigating following these reports.

Mar 5, 2024 9:27 pm