Everything Operational

System Statuses

Operational Data Feed: Corporate Events (Earnings, Dividends and Splits)

Operational Data Feed: Crypto (Global Multi-Exchange)

Operational Data Feed: Forex (Global FX Aggregated)

Operational Data Feed: News Feed (Benzinga Pro)

Operational Data Feeds: Insider Trading and SEC Filings (Intrinio)

Operational Data Feed: US Equity Feed A (NYSE BQT, Tape A, Tape B; NASDAQ Tape C)

Operational Data Feed: US Equity Feed B (IEX; NYSE National, Chicago; NASDAQ BX, PHLX)

Operational Data Feed: US Futures (ICE, CME, Globex Futures)

Operational Data Feed: US Market Indices (CBOE)

Operational General: Phone System

Operational General: TrendSpider.com Website

Operational System: Alerts

Operational System: Backtester

Operational System: Chart Annotations / Drawing

Operational System: Market Scanner

Operational System: Strategy Tester

Operational System: Workspaces

Past Incidents

May 8, 2021

Scanner instability

Resolved

This matter was resolved about 30 minutes ago and all systems have been working correctly since. Closing the case.

May 8, 2021 11:14 pm
Investigating

We have identified an issue with the Market Scanner freezing up when performing a scan. The engineering team has been notified and is now investigating the root cause.

May 8, 2021 10:07 pm
May 6, 2021

Primary US Equity Data Feed Down - In Fail Over mode

Resolved

We're back on the primary data feed. Sorry for any trouble this brief outage may have caused.

May 6, 2021 2:14 pm
Investigating

Our primary market data supplier for US equities has experienced an issue this morning shortly after market open. We identified the issue immediately and switched to fail over backup data and are now investigating the matter.

May 6, 2021 2:02 pm

DUPLICATE (closing) We are using a fail-over data vendor at the moment

Resolved

This incident is a duplicate and is being closed for that reason.

May 6, 2021 2:04 pm
Identified

Our major data provider is currently experiencing technical problems. We had to switch to a spare data provider.
Charts might be looking slightly different, as these data providers serve the market data from different sources.

May 6, 2021 2:03 pm
May 4, 2021

Market Scanner experiencing intermittent issues with scans failing

Resolved

The issue is now resolved. Thanks for your patience!

May 5, 2021 10:19 am
Identified

At this time, there continues to be an issue with the market scanner for some users. The team continues to work to resolve this and hopes to have it resolved before market open. At this time, certain scans will fail to start or fail while scanning. We are very sorry for the inconvenience.

May 4, 2021 9:28 pm
Identified

We have identified the root cause and now working on fixing it.

May 4, 2021 5:10 pm
Identified

This is still a problem. We were able to decrease the amount of scans which fail, but it's still not resolved. We are on it.

May 4, 2021 1:23 pm
Identified

Some scan requests currently fail. We are researching for the root cause of the problem.

May 4, 2021 11:52 am