Everything Operational

System Statuses

Operational Data Feed: Cryptocurrencies (Global Crypto via CoinAPI)

Operational Data Feed: Forex (Global FX via Barchart)

Operational Data Feed: Market Indices (Cboe Indices via Barchart)

Operational Data Feed: US Equity (Nasdaq + Cboe BZX via Barchart)

Operational Data Feed: US Equity (Nasdaq + NYSE + IEX via Polygon)

Operational Data Feed: US Futures (CME and ICE via Barchart)

Operational General: Phone System

Operational General: TrendSpider.com Website

Operational System: Alerts

Operational System: Chart Annotations / Drawing

Operational System: Market Scanner

Operational System: Strategy Tester

Operational System: Workspaces

Past Incidents

Mar 29, 2020

The market data is not available for Forex, Futures and Indices.

Resolved

The issue has been resolved, thanks for your patience!

Mar 29, 2020 3:29 pm
Identified

We're having one of our data feed performing the maintenance, which results in downtime for the given asset types. We're searching for the way for resolving that.

Mar 29, 2020 2:54 pm
Mar 24, 2020

Third party data feed provider outage

Resolved

This matter was resolved earlier and we have been monitoring it since for stability. We are now concluding that monitoring and closing the matter as we now believe this to be fully resolved and stable.

Mar 24, 2020 2:49 am
Monitoring

The problem has been resolved, and the system is recovering. We're monitoring the things to make sure that we're all good.

Mar 22, 2020 3:47 pm
Investigating

We are currently experiencing an outage with our data feeds from Barchart Solutions which includes our Global Forex, US Futures and CBOE Market Indices feeds. These two feeds are currently entirely unavailable. Our US Equity (NASDAQ + CBOE BZX) feed is also down, however we have failed over to our Backup feed at this time for equities. There is no backup feed available for Forex or Indices. Please bear with us while our engineering team works with our third party data provider to address and resolve the matter.

Mar 22, 2020 2:55 pm

Market Scanner: Partial outage for scanning for US Equity Assets (Stocks and ETFs) on certain intraday time frames.

Resolved

This problem has been resolved. Thanks for your patience! Now all the time frames are good for scanning again.

Mar 24, 2020 1:22 pm
Identified

We continue to work with our third party data provider for the scanners (Polygon) to resolve this matter. Please note, as noted earlier, this only partially impacts functionality on certain intraday timteframes. The matter is being addressed and we hope to have final resolution for it in the near future.

Mar 24, 2020 2:52 am
Identified

We are aware of the cause of this matter and hope for a solution to be implemented shortly.

Mar 22, 2020 2:59 pm
Investigating

Our data vendor is experiencing a problem with particular time frames (60, 65, 90, 2h, 4h), so we had to disable scanning for them to keep your scan results accurate.

No other components are affected, since this data vendor is used for scanners only.

Other time frames like 1min or D are available for scanning on stocks/ETFs as usual.

Mar 18, 2020 5:40 pm
Mar 19, 2020

Data Feed Issues

Resolved

Our data feed provider has confirmed that this is now resolved. We are now performing a root cause analysis to prevent future instances.

Mar 19, 2020 7:58 pm
Investigating

Due to heavy load at the moment, the BATS (Cboe BZX) data feed is experiencing some potential issues in some symbols. We are working with our data provider to address it now. There is potential for some latency in data speed updates for US equities at this time.

Mar 19, 2020 3:06 pm