Everything Operational

System Statuses

Operational Data Feed: Cryptocurrencies (Global Crypto via CoinAPI)

Operational Data Feed: Forex (Global FX via Barchart)

Operational Data Feed: Market Indices (Cboe Indices via Barchart)

Operational Data Feed: News and Analyst Estimates

Operational Data Feed: US Equity (Nasdaq + Cboe BZX via Barchart)

Operational Data Feed: US Equity (Nasdaq + NYSE + IEX via Polygon)

Operational Data Feed: US Futures (CME and ICE via Barchart)

Operational General: Phone System

Operational General: TrendSpider.com Website

Operational System: Alerts

Operational System: Backtester

Operational System: Chart Annotations / Drawing

Operational System: Market Scanner

Operational System: Strategy Tester

Operational System: Workspaces

Past Incidents

Jan 19, 2021

The system is not available

Resolved

The problem is now resolved, thanks for your patience. We're prioritizing changing the DNS service provider to avoid things like that in future.

Jan 19, 2021 11:22 am
Monitoring

The system is now recovering.

Jan 19, 2021 10:26 am
Identified

We have identified the problem and now working to fix it.

Jan 19, 2021 9:24 am
Identified

We're experiencing system-wide issues currently. We're working to stabilize the system asap.

Jan 19, 2021 8:57 am
Jan 11, 2021

Crypto data is not available

Resolved

The issue is now resolved, thanks for your patience!

Jan 11, 2021 12:10 pm
Identified

We're experiencing issues with our crypto data provider. That might result in crypto charts not opening.

We are working with the data vendor to straighten the situation.

Jan 11, 2021 11:12 am
Jan 9, 2021

Scheduled maintenance: Sat 9th Jan 2021, 02am-05am NY

Resolved

Everything went as expected, thanks for your patience.

We had 3 minutes of downtime, from 03:02am NY to 03:05am NY.

Jan 9, 2021 10:35 am
Planned

We'll be upgrading our infrastructure to provide better experience for our customers. 

We're expecting the platform being not available for up to 15 minutes during the time frame of maintenance.

Jan 8, 2021 10:41 am
Dec 28, 2020

Crypto data is not available

Resolved

The issue is now resolved, thanks for your patience!

Dec 28, 2020 4:56 pm
Monitoring

We were able to work around the problem on our end, and most crypto charts are now working.

We're still working with the data vendor to resolve the core problem.

Dec 28, 2020 1:48 pm
Identified

We're experiencing issues with our crypto data provider. That might result in crypto charts not opening.

We are working with the data vendor to straighten the situation.

Dec 28, 2020 1:17 pm
Dec 22, 2020

Intraday charts are not available for stocks, ETFs and OTCs

Resolved

We have switching back to the main data vendor. We're still working with the data vendor to identify the root cause of a problem and figure out how to prevent it in future.

We're sorry, and thanks for your patience!

Dec 22, 2020 3:41 am
Monitoring

The data vendor has recovered. We're monitoring the situation, and switching back to the main data vendor soon.

Dec 22, 2020 3:24 am
Identified

Forex symbols are affected as well.

Dec 22, 2020 3:06 am
Identified

We have switched to a fail-over data vendor for stocks and ETFs. The quality of intraday charts for these assets is now not as good as it used to be, but they work.

We're monitoring the situation now, and we'll switch back to the main data vendor back as soon as they recover.

Dec 22, 2020 2:58 am
Identified

One of our data vendors is experiencing major issues at the moment. Intraday charts are not available for stocks, ETFs and OTCs.

We have reported to them and now monitoring the situation closely.

Dec 22, 2020 2:36 am
Dec 19, 2020

Scheduled maintenance: Sat 19th Dec 02-05am NY

Resolved

Everything went as expected, thanks for your patience! No downtime was recorded.

Dec 19, 2020 9:49 am
Planned

We'll be upgrading our infrastructure, for the purpose of providing better experience for our customers.

We're expecting the system being not available for up to 15 minutes during this time frame (Sat 19th Dec 02-05am NY)

Dec 17, 2020 8:25 am