Everything Operational

System Statuses

Operational Data Feed: Cryptocurrencies (Global Crypto via CoinAPI)

Operational Data Feed: Forex (Global FX via Barchart)

Operational Data Feed: Market Indices (Cboe Indices via Barchart)

Operational Data Feed: US Equity (Nasdaq + Cboe BZX via Barchart)

Operational Data Feed: US Equity (Nasdaq + NYSE + IEX via Polygon)

Operational Data Feed: US Futures (CME and ICE via Barchart)

Operational General: Phone System

Operational General: TrendSpider.com Website

Operational System: Alerts

Operational System: Chart Annotations / Drawing

Operational System: Market Scanner

Operational System: Strategy Tester

Operational System: Workspaces

Past Incidents

Jul 13, 2020

Data inconsistency error regarding certain data feeds

Resolved

Our engineering team has hot patched the issue and restored accurate charting and closing prices to the platform. We are very sorry for the trouble this may have caused. Everything should be back to normal as of right now. Enjoy and take care!

Jul 13, 2020 9:26 pm
Investigating

We have been alerted that some asset prices are printing incorrect close prices on charts at the moment due to a technical issue with our data streams. Our engineering team is aware of the issue and is investigating its cause now. Please stand by.

Jul 13, 2020 9:04 pm

Real time updates for cryptos can be delayed

Resolved

This issue was directly related to a third party data feed experiencing temporary issues and was resolved as of earlier today. We apologize for not marking it as such here until now.

Jul 13, 2020 9:35 pm
Identified

Our data vendor is currently experiencing issues, which result in real time updates for crypto data being delayed by up to 4 minutes. We're working with them to resolve that asap.

Jul 13, 2020 1:19 pm
Jul 8, 2020

In-app alert notifications are not working

Resolved

We have resolved the incident. Thanks for your patience!

Jul 9, 2020 8:45 am
Identified

We're going to push the fix after market closes today.

Jul 8, 2020 4:28 pm
Identified

In-app notifications for alert trigger events are currently not working. Other alert notifications are working as usual: Email, SMS, Webhooks.

We're working to fix that.

Jul 8, 2020 4:09 pm

W/M charts are not working

Resolved

The problem is now resolved, thanks for your patience!

Jul 8, 2020 12:48 pm
Identified

We've identified the problem and fixing it with the highest priority.

Jul 8, 2020 12:42 pm
Jul 1, 2020

Issues with real time updates on cryptos

Resolved

The problem is now resolved, but we're still working with the data vendor to find out what was the reason and how to avoid it in future. Thanks for your patience!

Jul 1, 2020 2:21 pm
Investigating

We're having issues with real time updates for some crypto pairs: some charts might be lacking of RT updates. We're investigating to identify the reason. 

Other asset types are not affected. Alerts are not affected.

Jul 1, 2020 1:19 pm
Jun 30, 2020

Data feed outage on primary US Equity, FX, Index and Futures Data Feed

Resolved

The issue is now resolved, thanks for your patience! We're in touch with the data provider to find out what were the reasons and how to prevent that in future.

Jun 30, 2020 5:09 am
Monitoring

The data feed is now recovering.

Jun 30, 2020 3:47 am
Investigating

Updated status codes (Forex is down now)

Jun 30, 2020 2:58 am
Investigating

Updated status codes.

Jun 30, 2020 2:44 am
Investigating

Our third party data provider is experiencing an outage right now on its primary feed. We have moved to a backup feed for US equities, however Futures, Forex and Index data is currently unavailable. Crypto is unaffected.

Jun 30, 2020 2:43 am