Vendor scheduled maintenance window for certain data feeds

Planned

Polygon, one of our market data providers who support the functionality of certain features in TrendSpider, namely the Market Scanner, will be upgrading their production infrastructure on Sunday, September 20, 2020 @ 2:00 PM EST. While they do not expect there to be any downtime, you may experience degraded performance during this time. Polygon expects the maintenance to be completed by 6:00 PM EST.

Polygon data feeds are used to supply NYSE, NASDAQ and IEX data to the TrendSpider Market Scanner. Thus, during this maintenance window, you may experience degraded service in the TrendSpider Market Scanner. All other aspects of the platform should continue to function normally as the scanner is the only feature that utilizes the Polygon data feeds at this time.

Sep 15, 2020 8:39 pm

System Statuses

Operational Data Feed: Cryptocurrencies (Global Crypto via CoinAPI)

Operational Data Feed: Forex (Global FX via Barchart)

Operational Data Feed: Market Indices (Cboe Indices via Barchart)

Operational Data Feed: News and Analyst Estimates

Operational Data Feed: US Equity (Nasdaq + Cboe BZX via Barchart)

Planned Data Feed: US Equity (Nasdaq + NYSE + IEX via Polygon)

1 active incident

Operational Data Feed: US Futures (CME and ICE via Barchart)

Operational General: Phone System

Operational General: TrendSpider.com Website

Operational System: Alerts

Operational System: Chart Annotations / Drawing

Planned System: Market Scanner

1 active incident

Operational System: Strategy Tester

Operational System: Workspaces

Past Incidents

Aug 29, 2020

Scheduled maintenance Sun 30th Aug, 01:30 to 02:30 am NY

Resolved

Everything went as expected, thanks for your patience!

Aug 30, 2020 6:57 am
Planned

We'll be upgrading our infrastructure for the purpose of delivering better experience to our customers.

We're expecting the system being not available for 2 to 6 minutes during the given time frame.

Aug 29, 2020 10:14 pm
Aug 26, 2020

Crypto data not available

Resolved

The issue is now resolved, thanks for your patience!

Aug 26, 2020 11:49 am
Identified

We're experiencing issues with our crypto data provider. That might result in crypto charts not opening.

We are working with the data vendor to straighten the situation.

Aug 26, 2020 10:08 am
Aug 25, 2020

Crypto data not available

Resolved

The issues is now resolved. Thanks for your patience!

Aug 25, 2020 4:14 pm
Identified

Our crypto feed is down. We're working with them to get that resolved asap.

Aug 25, 2020 3:37 pm

The application is not available

Resolved

We're back to normal now and searching for the ways of preventing that in future. We're sorry!

Aug 25, 2020 11:28 am
Identified

We're recovering the system right now.

Aug 25, 2020 11:26 am