Status - TrendSpider

Everything Operational

System Statuses

Operational Data Feed: Corporate Events (Earnings, Dividends and Splits)

Operational Data Feed: Crypto (Global Multi-Exchange)

Operational Data Feed: Forex (Global FX Aggregated)

Operational Data Feed: Insider Trading and SEC Filings (Intrinio)

Operational Data Feed: News Feed (Benzinga Pro, Crypto News)

Operational Data Feed: Unusual Options Flow

Operational Data Feed: US Equity Feed A (NYSE BQT, Tape A & B; NASDAQ Tape C)

Operational Data Feed: US Equity Feed B (IEX; NYSE National, Chicago; NASDAQ BX, PHLX)

Operational Data Feed: US Futures (ICE, CME, Globex Futures)

Operational Data Feed: US Market Indices (CBOE)

Operational General: Phone System

Operational General: TrendSpider.com Website

Operational Security and User Authentication Subsystem

Operational System: Alerts

Operational System: Chart Annotations / Drawing

Operational System: Entitlement and Data Control

Operational System: Market Scanner

Operational System: Strategy Tester

Operational System: Workspaces

Past Incidents

May 20, 2022

Charts stuck on loading

Resolved

Today we have rolled up an update (with some new features which still have not been announced) and this update has introduced a problem which has led to a fact that some customers had their charts being stuck on the "loading" stage or blinking ("refreshing") once in a while.

We have identified a problem and patched it. It was the case from 07:46am NY to 09:59am NY.

We're sorry for the incident. We are now seeking to understand how this problem has made its way into our production environment and how we can prevent that from happening in the future.

May 20, 2022 2:15 pm

May 9, 2022

Partial outage of a data vendor transport

Resolved	The system is back to normal. Thanks for your patience! May 9, 2022 5:08 pm
Identified	We are gradually enabling scanners back. May 9, 2022 4:09 pm
Identified	We're currently experiencing a partial outage of a data vendor transport. The system is stable, but we had to disable scanners for time being. We're going to bring them back shortly. May 9, 2022 3:58 pm