Scheduled maintenance: Saturday 08th Aug 4am-4:30am NY


On Saturday 08th Aug 4am-4:30am NY, we'll be undertaking some major infrastructure upgrades. This might result in degraded performance.

No downtime is expected.

Aug 4, 2020 8:28 am

System Statuses

Operational Data Feed: Cryptocurrencies (Global Crypto via CoinAPI)

Operational Data Feed: Forex (Global FX via Barchart)

Operational Data Feed: Market Indices (Cboe Indices via Barchart)

Operational Data Feed: News and Analyst Estimates

Operational Data Feed: US Equity (Nasdaq + Cboe BZX via Barchart)

Operational Data Feed: US Equity (Nasdaq + NYSE + IEX via Polygon)

Operational Data Feed: US Futures (CME and ICE via Barchart)

Operational General: Phone System

Operational General: Website

Operational System: Alerts

Operational System: Chart Annotations / Drawing

Operational System: Market Scanner

Operational System: Strategy Tester

Operational System: Workspaces

Past Incidents

Aug 4, 2020

Platform being unstable


The issue was resolved yesterday around 14:48 NY. Thanks for your patience!

Aug 4, 2020 7:33 am

We're currently experiencing some technical issues which might impact some the experience for a part of customers. We're working to restore the functionality asap.

Aug 3, 2020 3:41 pm
Jul 25, 2020

Scanning for stocks/ETFs is not available


The issue is now resolved, thanks for your patience!

Jul 25, 2020 3:52 pm

One of our data vendors is experiencing an undergoing incident, which means that scanning for stocks/ETFs won't work. We're working with them to resolve the problem asap.

Jul 25, 2020 2:49 pm
Jul 22, 2020

Daily Forex prices are invalid for certain days


The issue is now resolved. Thanks for your patience!

Jul 22, 2020 2:21 pm

Certain Forex pairs (like ^EURUSD, for example) have their Daily prices being off badly. It's a problem of our data vendor, and we're working with them to get that fixed asap.

Jul 22, 2020 8:43 am
Jul 21, 2020

Degraded performance for News and Analyst Estimates


The issue is now resolved. Thanks for your patience!

Jul 21, 2020 3:58 pm

One of our data providers is currently experiencing an issue. In some cases that would lead to your News or Analyst Estimates widgets saying "No data".

We're on it.

Jul 21, 2020 2:37 pm
Jul 17, 2020

Third party data feed outages


Service is fully restored for all systems now. Sorry for any trouble.

Jul 17, 2020 9:41 pm

Updating status of systems.

Jul 17, 2020 9:40 pm

Cryptocurrency features are restored. We are still working on the Polygon feed for the scanners.

Jul 17, 2020 9:40 pm

The issue has been confirmed to be an issue with data feeds.

Jul 17, 2020 9:37 pm

Currently, two data feeds are experiencing issues. Features that rely on these data feeds may suffer from degraded performance or full outage. Our engineering team is working on the matter.

Jul 17, 2020 9:36 pm
Jul 13, 2020

Data inconsistency error regarding certain data feeds


Our engineering team has hot patched the issue and restored accurate charting and closing prices to the platform. We are very sorry for the trouble this may have caused. Everything should be back to normal as of right now. Enjoy and take care!

Jul 13, 2020 9:26 pm

We have been alerted that some asset prices are printing incorrect close prices on charts at the moment due to a technical issue with our data streams. Our engineering team is aware of the issue and is investigating its cause now. Please stand by.

Jul 13, 2020 9:04 pm

Real time updates for cryptos can be delayed


This issue was directly related to a third party data feed experiencing temporary issues and was resolved as of earlier today. We apologize for not marking it as such here until now.

Jul 13, 2020 9:35 pm

Our data vendor is currently experiencing issues, which result in real time updates for crypto data being delayed by up to 4 minutes. We're working with them to resolve that asap.

Jul 13, 2020 1:19 pm