Status - TrendSpider

Resolved	The problem is now resolved, thanks for your patience. We're prioritizing changing the DNS service provider to avoid things like that in future. Jan 19, 2021 11:22 am
Monitoring	The system is now recovering. Jan 19, 2021 10:26 am
Identified	We have identified the problem and now working to fix it. Jan 19, 2021 9:24 am
Identified	We're experiencing system-wide issues currently. We're working to stabilize the system asap. Jan 19, 2021 8:57 am

Resolved	The issue is now resolved, thanks for your patience! Jan 11, 2021 12:10 pm
Identified	We're experiencing issues with our crypto data provider. That might result in crypto charts not opening. We are working with the data vendor to straighten the situation. Jan 11, 2021 11:12 am

Resolved	Everything went as expected, thanks for your patience. We had 3 minutes of downtime, from 03:02am NY to 03:05am NY. Jan 9, 2021 10:35 am
Planned	We'll be upgrading our infrastructure to provide better experience for our customers. We're expecting the platform being not available for up to 15 minutes during the time frame of maintenance. Jan 8, 2021 10:41 am

Resolved	The issue is now resolved, thanks for your patience! Dec 28, 2020 4:56 pm
Monitoring	We were able to work around the problem on our end, and most crypto charts are now working. We're still working with the data vendor to resolve the core problem. Dec 28, 2020 1:48 pm
Identified	We're experiencing issues with our crypto data provider. That might result in crypto charts not opening. We are working with the data vendor to straighten the situation. Dec 28, 2020 1:17 pm

Resolved	We have switching back to the main data vendor. We're still working with the data vendor to identify the root cause of a problem and figure out how to prevent it in future. We're sorry, and thanks for your patience! Dec 22, 2020 3:41 am
Monitoring	The data vendor has recovered. We're monitoring the situation, and switching back to the main data vendor soon. Dec 22, 2020 3:24 am
Identified	Forex symbols are affected as well. Dec 22, 2020 3:06 am
Identified	We have switched to a fail-over data vendor for stocks and ETFs. The quality of intraday charts for these assets is now not as good as it used to be, but they work. We're monitoring the situation now, and we'll switch back to the main data vendor back as soon as they recover. Dec 22, 2020 2:58 am
Identified	One of our data vendors is experiencing major issues at the moment. Intraday charts are not available for stocks, ETFs and OTCs. We have reported to them and now monitoring the situation closely. Dec 22, 2020 2:36 am

Resolved

Everything went as expected, thanks for your patience! No downtime was recorded.

Dec 19, 2020 9:49 am

Planned

We'll be upgrading our infrastructure, for the purpose of providing better experience for our customers.

We're expecting the system being not available for up to 15 minutes during this time frame (Sat 19th Dec 02-05am NY)

Dec 17, 2020 8:25 am