Planned Data Feed Maintenance

Planned

Our core US equity data provider will be performing scheduled maintenance from January 26, 2022 - 10:30pm EST until January 27, 2022 - 2:30am EST. During this time, scanners, charts, and other aspects of the TrendSpider platform may perform slowly for some users.

Jan 14, 2022 2:54 pm

System Statuses

Operational Data Feed: Corporate Events (Earnings, Dividends and Splits)

Operational Data Feed: Crypto (Global Multi-Exchange)

Operational Data Feed: Forex (Global FX Aggregated)

Operational Data Feed: News Feed (Benzinga Pro)

Operational Data Feeds: Insider Trading and SEC Filings (Intrinio)

Planned Data Feed: US Equity Feed A (NYSE BQT, Tape A, Tape B; NASDAQ Tape C)

1 active incident

Operational Data Feed: US Equity Feed B (IEX; NYSE National, Chicago; NASDAQ BX, PHLX)

Operational Data Feed: US Futures (ICE, CME, Globex Futures)

Operational Data Feed: US Market Indices (CBOE)

Operational General: Phone System

Operational General: TrendSpider.com Website

Operational Security and User Authentication Subsystem

Operational System: Alerts

Planned System: Chart Annotations / Drawing

1 active incident

Operational System: Entitlement and Data Control

Planned System: Market Scanner

1 active incident

Planned System: Strategy Tester

1 active incident

Operational System: Workspaces

Past Incidents

Jan 12, 2022

Market Data Feed Instability Detected

Resolved

This issue was resolved overnight by the development team. After observing the performance of the system after the patch, we have determined that it was successful and are thus closing this incident.

Jan 13, 2022 7:27 pm
Monitoring

We have rolled up a patch. We're now monitoring health of the system.

Jan 13, 2022 8:22 am
Investigating

We have identified the root cause of a problem. We've implemented a patch/fix for the issue in the codebase, but it cannot be applied during market hours, and must first be checked by the QA. That will be done shortly and the update will be released immediately after QA approval. We will close this incident ticket once it is done and the issue is resolved fully.

Jan 12, 2022 7:27 pm
Investigating

We have enabled the scanners again. We are still working on the problem of slowness.

Jan 12, 2022 4:37 pm
Investigating

We had to disable the scanners. We will bring them back in 5-6 minutes.

Jan 12, 2022 4:28 pm
Jan 7, 2022

Certain alerts might skip checks

Resolved

The problem had been resolved, thanks for your patience! We have emailed all (3) customers whose alerts had been impacted.

Jan 7, 2022 4:10 pm
Identified

We have identified and patched the root caused. We had to restart a couple services, so some customers might face temporary problems creating alerts or browsing list of their alerts. We are monitoring the situation now.

Jan 7, 2022 3:23 pm
Identified

We've got a problem which can lead to some alerts not checking their conditions. We're working to resolve the problem asap.

Jan 7, 2022 2:59 pm
Dec 31, 2021

Generating chart screenshots

Resolved

We have fixed the problem, thanks for your patience!

Dec 31, 2021 11:43 am
Identified

This problem is only related to the case when you attempt to generate a snapshot of all charts using the "3x vertical" layout. We're working to fix it.

Dec 31, 2021 9:19 am
Investigating

We have received reports that some users are currently unable to generate screenshots of their charts in TrendSpider. The engineering team is investigating this matter and will post updates here as appropriate.

Dec 31, 2021 6:07 am
Dec 28, 2021

Certain crypto tickers are not available

Resolved

We're closing the incident, since the problem is resolved, as of the best of our knowledge. Please feel free to reach out if we're missing anything.

Dec 28, 2021 1:38 pm
Monitoring

We have restored access to the following tickers. Please contact us in case if any other tickers are missing.

COINBASE:^BTCUSD 
COINBASE:^ETHUSD 
COINBASE:^LINKUSD 
COINBASE:^ALGOUSD 
COINBASE:^XTZUSD 
Dec 28, 2021 12:35 pm
Identified

Our crypto data vendor is currently experiencing a problem and certain crypto tickers might be unavailable. We've contacted the vendor and we'll be working with them to resolve the problem.

The following tickers are known to been affected, by we can't be sure that they are the only ones which have problems.

COINBASE:^BTCUSD 
COINBASE:^ETHUSD 
COINBASE:^LINKUSD 
COINBASE:^ALGOUSD 
COINBASE:^XTZUSD 
Dec 28, 2021 11:26 am