Everything Operational

System Statuses

Operational Data Feed: Corporate Events (Earnings, Dividends and Splits)

Operational Data Feed: Crypto (Global Multi-Exchange)

Operational Data Feed: Forex (Global FX Aggregated)

Operational Data Feed: Insider Trading and SEC Filings (Intrinio)

Operational Data Feed: News Feed (Benzinga Pro, Crypto News)

Operational Data Feed: Unusual Options Flow

Operational Data Feed: US Equity Feed A (NYSE BQT, Tape A & B; NASDAQ Tape C)

Operational Data Feed: US Equity Feed B (IEX; NYSE National, Chicago; NASDAQ BX, PHLX)

Operational Data Feed: US Futures (CME, NYMEX, CBOT, COMEX - Via ICE)

Operational Data Feed: US Market Indices (CBOE)

Operational General: Phone System

Operational General: TrendSpider.com Website

Operational Security and User Authentication Subsystem

Operational System: Alerts

Operational System: Chart Annotations / Drawing

Operational System: Entitlement and Data Control

Operational System: Market Scanner

Operational System: Strategy Tester

Operational System: Trading Bots

Operational System: Workspaces

Past Incidents

Jul 9, 2024

Webhook call server maintenance

Resolved

That's now finished, thanks for your patience.

Jul 9, 2024 2:10 am
Planned

On Jul 8th around 20:00 EST we'll be running maintenance for the Webhook call server. We'll schedule it the in a way which avoids any disruption, but in the worst case scenario, some webhook calls might be not delivered.

Jul 8, 2024 11:19 pm
Jul 4, 2024

Incident log for infosec event involving third party SMS alert provider (Twilio)

Resolved

We want to inform you about a recent incident involving Twilio, our service provider for delivering SMS alert notifications. Twilio uses a network of carriers to ensure reliable message delivery. Unfortunately, one of their subcontractors inadvertently exposed certain SMS-related data publicly on the internet between May 10-15, 2024. This exposure included mobile numbers, SMS message content, sender IDs, and timestamps for messages sent between January 1, 2024, and May 15, 2024. A white hat security research group accessed this data during the exposure period. This incident was outside the control of both Twilio and TrendSpider. Twilio is working diligently with their carriers to address the issue and prevent future occurrences. They have stopped sending traffic through the affected subcontractor and continue to investigate the situation thoroughly. We recommend that users simply be aware that this occurred and be careful with any unsolicited messages that you may receive.

Jul 4, 2024 2:10 am
Jun 29, 2024

Workspace database maintenance

Resolved

We're done with this maintenance. Thanks for your patience.

Jun 29, 2024 4:06 pm
Planned

This maintenance is currently going. It's taking longer than we have anticipated, but the system is fully operational.

Jun 29, 2024 2:54 pm
Planned

On Saturday 29th June, from 9am to 11am EST we'll be running maintenance for the database which stores workspaces. There will be no downtime during the update, but some customers might face an "error saving workspace" error message once or twice. Refreshing the browser page will bring things back to normal.

Jun 26, 2024 7:13 pm
Jun 27, 2024

Scheduled maintenance for our Webhooks server

Resolved

We're done with that, thanks for your patience.

Jun 27, 2024 12:26 am
Planned

Today, 26 Jun 2024, in between of 8pm and 9pm EST, we'll have to undertake some maintenance for the server which handles webhook calls. We'll structure our work to avoid the downtime completely, but there might be a period of time up to 5 minutes long, during which some webhook calls might fail to be delivered.

Jun 26, 2024 7:09 pm
Jun 21, 2024

No real time updates for continuous Index futures

Resolved

We have resolved this issue.  Thank you for your patience.

Jun 21, 2024 2:16 pm
Identified

Due to a problem related to rolling continuous contracts, we’re currently lacking of real time updates for Index contracts. We’re working on that. In the meantime, please consider using calendar contracts, which do not have any issues.

Jun 21, 2024 12:56 pm