Everything Operational

System Statuses

Operational Data Feed: Corporate Events (Earnings, Dividends and Splits)

Operational Data Feed: Crypto (Global Multi-Exchange)

Operational Data Feed: Forex (Global FX Aggregated)

Operational Data Feed: Insider Trading and SEC Filings (Intrinio)

Operational Data Feed: News Feed (Benzinga Pro, Crypto News)

Operational Data Feed: Unusual Options Flow

Operational Data Feed: US Equity Feed A (NYSE BQT, Tape A & B; NASDAQ Tape C)

Operational Data Feed: US Equity Feed B (IEX; NYSE National, Chicago; NASDAQ BX, PHLX)

Operational Data Feed: US Futures (CME, NYMEX, CBOT, COMEX - Via ICE)

Operational Data Feed: US Market Indices (CBOE)

Operational General: Phone System

Operational General: TrendSpider.com Website

Operational Security and User Authentication Subsystem

Operational System: Alerts

Operational System: Chart Annotations / Drawing

Operational System: Entitlement and Data Control

Operational System: Market Scanner

Operational System: Strategy Tester

Operational System: Trading Bots

Operational System: Workspaces

Past Incidents

Jun 21, 2024

No real time updates for continuous Index futures

Resolved

We have resolved this issue.  Thank you for your patience.

Jun 21, 2024 2:16 pm
Identified

Due to a problem related to rolling continuous contracts, we’re currently lacking of real time updates for Index contracts. We’re working on that. In the meantime, please consider using calendar contracts, which do not have any issues.

Jun 21, 2024 12:56 pm
Jun 6, 2024

Custom JS Scripting backend degraded performance around 4pm EST

Resolved

Today around 4pm EST we've experienced degraded performance for our custom JS Scripting backend, caused by significantly elevated demand. That has resulted in some scripts taking too long to compute and some bots using custom JS scripts failing. We're currently learning more about the incident. Once we gain a complete vision of nature of that kind of payload, we'll scale up some components accordingly.

Jun 6, 2024 11:49 pm
Jun 4, 2024

Monday 3rd Jun data was missing from DWM charts

Resolved

From around 1am EST to 8:20am EST, our stock and ETF charts were missing the last candle (the one of 3rd Jun). That has happened due to a data vendor failure in a nightly data procedure. We have restored the data. We're now working with the data vendor to get the root cause of that eliminated.

Jun 4, 2024 12:23 pm