Everything Operational

System Statuses

Operational Data Feed: Corporate Events (Earnings, Dividends and Splits)

Operational Data Feed: Crypto (Global Multi-Exchange)

Operational Data Feed: Forex (Global FX Aggregated)

Operational Data Feed: Insider Trading and SEC Filings (Intrinio)

Operational Data Feed: News Feed (Benzinga Pro, Crypto News)

Operational Data Feed: Unusual Options Flow

Operational Data Feed: US Equity Feed A (NYSE BQT, Tape A & B; NASDAQ Tape C)

Operational Data Feed: US Equity Feed B (IEX; NYSE National, Chicago; NASDAQ BX, PHLX)

Operational Data Feed: US Futures (CME, NYMEX, CBOT, COMEX - Via ICE)

Operational Data Feed: US Market Indices (CBOE)

Operational General: Phone System

Operational General: TrendSpider.com Website

Operational Security and User Authentication Subsystem

Operational System: Alerts

Operational System: Chart Annotations / Drawing

Operational System: Entitlement and Data Control

Operational System: Market Scanner

Operational System: Strategy Tester

Operational System: Trading Bots

Operational System: Workspaces

Past Incidents

Nov 20, 2023

Scanners are slow

Resolved

Our data vendor has resolved the issue on their end today around 1am NY. We've been monitoring the situation closely and we've seen no scanners degrading ever since. We're still working with them in order to make sure that things like that will not happen again. I'm sorry for trouble, and thanks for your patience.

— Rus.

Nov 20, 2023 5:21 pm
Identified

We are still observing degraded performance for scanners every once in a while. While less than 10% scans are impacted, we are taking that seriously. We are working with our data vendor closely, in order to resolve that asap.

Nov 20, 2023 3:27 am
Identified

We are still observing degraded performance for scanners every once in a while. Fixing that is taking us longer than expected, but we're on it.

Nov 17, 2023 2:51 pm
Identified

We have identified and resolved the root cause of a problem and we're working to fix it.

Nov 16, 2023 4:39 pm
Identified

Scanning is currently slow. We are investigating.

Nov 16, 2023 3:18 pm
Nov 8, 2023

GPT Conditions outage

Resolved

OpenAI has resolved their API incident. Thanks for your patience.

Nov 8, 2023 4:53 pm
Investigating

GPT Conditions are currently not working, because of a major OpenAI API outage. Please refer to OpenAI Status Page for updates https://status.openai.com/

Nov 8, 2023 4:51 pm
Nov 2, 2023

No quote data for Index and Forex symbols

Resolved

The issue regarding Index/Forex data not being displayed on watchlists has been resolved. Thank you for your patience.

Nov 2, 2023 2:33 pm
Identified

We have identified an issue that is causing Index and Forex data to not display on watchlists. We are working to get this sorted out as quickly as possible. We apologize for the inconvenience and appreciate your patience.

Nov 1, 2023 7:34 pm
Resolved

We have identified the error on the data vendor's end. They have resolved the problem. The system has mostly recovered, but the quotes for Index and Forex symbols will be completely back to normal only by 2nd November. Thanks for your patience!

Nov 1, 2023 2:29 pm
Investigating

TrendSpider is aware of an issue that is causing Index/Forex data to not display properly on watchlists. The dev team is currently working to address and resolve this issue. We apologize for the inconvenience and appreciate your patience.

Oct 31, 2023 4:45 pm