Everything Operational

System Statuses

Operational Data Feed: Corporate Events (Earnings, Dividends and Splits)

Operational Data Feed: Crypto (Global Multi-Exchange)

Operational Data Feed: Forex (Global FX Aggregated)

Operational Data Feed: Insider Trading and SEC Filings (Intrinio)

Operational Data Feed: News Feed (Benzinga Pro, Crypto News)

Operational Data Feed: Unusual Options Flow

Operational Data Feed: US Equity Feed A (NYSE BQT, Tape A & B; NASDAQ Tape C)

Operational Data Feed: US Equity Feed B (IEX; NYSE National, Chicago; NASDAQ BX, PHLX)

Operational Data Feed: US Futures (CME, NYMEX, CBOT, COMEX - Via ICE)

Operational Data Feed: US Market Indices (CBOE)

Operational General: Phone System

Operational General: TrendSpider.com Website

Operational Security and User Authentication Subsystem

Operational System: Alerts

Operational System: Chart Annotations / Drawing

Operational System: Entitlement and Data Control

Operational System: Market Scanner

Operational System: Strategy Tester

Operational System: Trading Bots

Operational System: Workspaces

Past Incidents

Oct 21, 2024

Historical data gaps for some Energy futures

Resolved

We have implemented a patch for that. We're working with our data provider to find out what was the root cause of that. Thanks for your patience.

Oct 21, 2024 4:41 pm
Investigating

Some Energy futures have historical data partially missing. We're investigating.

Oct 21, 2024 3:48 pm

Certain indicators don't display MTFA values properly

Resolved

We have identified and fixed the root cause of this issue. Please refresh the web page with platform in order to have the patch applied during the market hours. Otherwise, it will be automatically applied after hours. Thanks for your patience.

Oct 21, 2024 5:21 pm
Investigating

In some cases certain indicators don't display MTFA values properly. We're investigating.

Oct 21, 2024 4:01 pm
Sep 28, 2024

Market data connections maintenance

Resolved

This is now finished, thanks for your patience.

Sep 28, 2024 12:56 am
Planned

On Friday 27th Sept, we'll be running maintenance for our market data connections. We'll start after market closes. No downtime is expected.

Sep 27, 2024 3:23 pm
Sep 25, 2024

Wrong real time prices for certain CME exchange traded spreads

Resolved

We've fixed the root cause of the problem. It's not the "last price" what was wrong, it was the history. Because of a technical issue on our end, for some spreads we've been displaying history belonging to other spreads. I.e., for RB V24-X24 we were displaying history of RB V24-X24-Z24. We're currently implementing additional checks to ensure that it never happens again.

Sep 25, 2024 2:56 pm
Investigating

We're currently observing some CME exchange traded spreads receiving real time ticks with wrong prices. We're working to fix that.

Sep 25, 2024 2:24 pm