Everything Operational

System Statuses

Operational Data Feed: Cryptocurrencies (Global Crypto via CoinAPI)

Operational Data Feed: Forex (Global FX via Barchart)

Operational Data Feed: Market Indices (Cboe Indices via Barchart)

Operational Data Feed: News and Analyst Estimates

Operational Data Feed: US Equity (Nasdaq + Cboe BZX via Barchart)

Operational Data Feed: US Equity (Nasdaq + NYSE + IEX via Polygon)

Operational Data Feed: US Futures (CME and ICE via Barchart)

Operational General: Phone System

Operational General: TrendSpider.com Website

Operational System: Alerts

Operational System: Chart Annotations / Drawing

Operational System: Market Scanner

Operational System: Strategy Tester

Operational System: Workspaces

Past Incidents

Oct 22, 2020

Partial outage of scanning on stocks/ETFs

Resolved

The issue is now resolved, thanks for your patience!

Oct 22, 2020 3:11 pm
Identified

Lot of scans still fail because of this problem. We're on it.

Oct 22, 2020 1:12 pm
Identified

Most scans on stocks/ETFs fail because of our data vendor outage. We've notified them and now we're monitoring the situation.

Oct 22, 2020 8:36 am
Oct 15, 2020

Degraded performance of our crypto data feed

Resolved

The issue is now resolved, thanks for your patience.

Oct 15, 2020 2:09 pm
Investigating

Our crypto data provider is experiencing problems, which might result in crypto charts being slow or not loading at all.

We have reported the problem and we're monitoring the situation while being in touch with the data feed team.

Oct 15, 2020 1:34 pm
Oct 9, 2020

Issues with Daily/Session Extended Hours charts for certain stocks

Resolved

The issue was resolved at 10:30am NY today. Thanks for your patience!

Oct 9, 2020 6:53 pm
Identified

We've identified a problem which leads to charts not loading in the following case:

  1. It's a stock or ETF, time frame is Daily + Ext.Hours or Session
  2. That's a relatively recent IPO (2010-2018)
  3. You've got a lengthy indicator on your chart (like SMA(100) or longer)

We're finalizing the fix and rolling it up as soon as it's possible. You can switch Ext.Hours off as a temporary work-around.

Oct 9, 2020 1:33 pm

Database upgrade: Sat 10th Oct 04:00-06:00am NY

Resolved

We're all good, thanks for your patience.

Oct 10, 2020 10:33 am
Monitoring

Everything went as expected.

We're still running some operations which might result in charts opening slower than usual. We're expecting the things to stabilize within next 30 minutes.

Oct 10, 2020 9:34 am
Planned

We'll be upgrading the stuff related to our databases, which is going to improve charts open time.

We're expecting a brief interruption (up to 5 minutes) in real time updates for cryptos and crypto futures.

Oct 9, 2020 1:16 pm
Oct 8, 2020

Partial outage of the crypto data vendor

Resolved

The issue is now resolved, thanks for your patience!

Oct 8, 2020 1:07 pm
Monitoring

The issue seems to be resolved, but we're still monitoring the metrics.

Oct 8, 2020 12:50 pm
Identified

We're experiencing issues with our crypto data vendor, which results in crypto charts opening slower than usual, and in some cases even failing to open at all.

We're working with them closely to resolve the issue asap.

Oct 8, 2020 12:19 pm
Oct 7, 2020

Data feed issues related to esoteric US equity symbols

Resolved

Our data vendor has applied a patch on their end yesterday around 18:03 NY.

We've been monitoring the system since then and we can't see any more signs of a problem.

Thanks for your patience!

Oct 8, 2020 11:57 am
Investigating

The following symbols are the only symbols impacted by this incident:

AAXN, ADTX, AKRO, APPN, AREC, ASA, ASAN, AVAV, BFEB, BLPH, BMRA, BRP, CANE, CHIQ, COW, DRIO, EFNL, ELTK, EPHE, EXPI, FDRR, FEAC, FND, FVAC, GCC, HERO, INOD, INPX, IRMD, IVOL, JNCE, KNSL, KTCC, LITB, LMND, LWAY, MOO, MTA, NURO, ONLN, ONVO, OPES, PLM, QFIN, QQH, RFAP, RING, RMBL, RMG, SALM, SAM, SBBP, SHY, SLGG, SNDE, SNOW, SPT, SSNT, SWAV, TFFP, TPVG, TTI, UUP, VERI, WCLD, WINS, XELA

Alerts on these symbols may not fire properly due to the data feed delay. Charts may load slowly. All other functions should work as expected. We will contact customers who had alerts on these symbols shortly via email to inform them. Thank you and sorry for any inconvenience this may have caused. We will post further updates shortly.

Oct 7, 2020 7:51 pm
Investigating

Certain US equity symbols are experiencing data feed issues right now. This is not impacting major symbols but some smaller, less common ones, pink sheet symbols, etc. may be impacted for 5-10% of customers. The impact will delay chart loading. Our engineering team is working on the matter and we will provide an update here shortly.

Oct 7, 2020 7:47 pm
Sep 25, 2020

Data not available for FX, Futures and US Index

Resolved

The issue is now resolved. Thanks for your patience!

Sep 25, 2020 2:25 pm
Monitoring

The core issue had been resolved and we're monitoring the system as it's recovering.

Sep 25, 2020 2:03 pm
Identified

One of our data feeds is experiencing major issues. We're working with them to get that resolved asap.

Sep 25, 2020 12:10 pm
Sep 23, 2020

Some crypto charts lack of candles between 21st and 22nd Sept 2020

Resolved

The issue is now resolved, thanks for your patience.

Sep 23, 2020 6:43 am
Monitoring

Our crypto data provider is recovering from a problem, but it's taking time. For most crypto tickers, the candles are missing between 21 Sep 18:00 NY and 22 Sep 10:00 NY.

Sep 22, 2020 3:44 pm