Major data issue

Resolved

The issue is now resolved, thanks for your patience. We're going to review the components which created the problem, as an aftermath of the accident.

Mar 15, 2021 2:57 am
Monitoring

We have resolved the core problem and restored the real time updates for Forex. We're now monitoring the situation as the system is recovering.

Mar 15, 2021 2:44 am
Identified

We have identified that some charts load significantly slower than usual. We are investigating.

Mar 15, 2021 1:56 am
Monitoring

The system has recovered. Real time updates for Forex charts are still not available, we're working on restoring them. All the other components of the system are now acting as usual.

Mar 14, 2021 11:22 pm
Monitoring

We have identified and patched the reason of the problem. The system is currently recovering and we're monitoring the situation closely.

Mar 14, 2021 10:58 pm
Investigating

Updating to more accurately represent what systems are impacted by this issue.

Mar 14, 2021 10:18 pm
Investigating

We are aware of a system wide issue. The development team is actively working to resolve it. This issue seems to relate to a third party data feed.

Mar 14, 2021 10:17 pm
Identified

We're currently experiencing a major market data access issue. Most charts won't load. We're working on eliminating the core reason asap.

Mar 14, 2021 9:30 pm
Affected Systems
Data Feed: Cryptocurrencies (Global Crypto via CoinAPI)
Operational
Data Feed: Forex (Global FX via Barchart)
Operational
Data Feed: Market Indices (Cboe Indices via Barchart)
Operational
Data Feed: US Equity (Nasdaq + Cboe BZX via Barchart)
Operational
Data Feed: US Equity (Nasdaq + NYSE + IEX via Polygon)
Operational
Data Feed: US Futures (CME and ICE via Barchart)
Operational
System: Alerts
Operational
System: Backtester
Operational
System: Chart Annotations / Drawing
Operational
System: Market Scanner
Operational
System: Strategy Tester
Operational
System: Workspaces
Operational