Resolved
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The issue had been resolved. We're now applying the changes required to prevent things like that from happening in future. Thanks for your patience!
Jul 25, 2021 7:28 pm
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Monitoring
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We have managed to isolate the problem and apply a patch. We're back to normal now. We're currently trying to identify the root cause.
Jul 25, 2021 2:17 pm
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Identified
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We're still working on straightening the situation.
Jul 25, 2021 1:00 pm
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Identified
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We're still working on fixing the problem with the data vendor team. The problem is still rather minor; in case if it escalates, we're going to switch to the spare stock data vendor.
Jul 25, 2021 5:27 am
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Monitoring
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We're still working on fixing the problem with the data vendor team. The situation has improved and now only 2% to 5% of charts are impacted.
Jul 24, 2021 5:14 pm
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Identified
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Our major data provider is currently experiencing problems, which results in 2% to 10% of all stock/ETF chart requests being slower than usual.
We have reported the incident and now monitoring the situation closely.
Jul 24, 2021 2:07 pm
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