Some stock/ETF charts are slow

Resolved

The issue had been resolved. We're now applying the changes required to prevent things like that from happening in future. Thanks for your patience!

Jul 25, 2021 7:28 pm
Monitoring

We have managed to isolate the problem and apply a patch. We're back to normal now. We're currently trying to identify the root cause.

Jul 25, 2021 2:17 pm
Identified

We're still working on straightening the situation.

Jul 25, 2021 1:00 pm
Identified

We're still working on fixing the problem with the data vendor team. The problem is still rather minor; in case if it escalates, we're going to switch to the spare stock data vendor.

Jul 25, 2021 5:27 am
Monitoring

We're still working on fixing the problem with the data vendor team. The situation has improved and now only 2% to 5% of charts are impacted.

Jul 24, 2021 5:14 pm
Identified

Our major data provider is currently experiencing problems, which results in 2% to 10% of all stock/ETF chart requests being slower than usual.
We have reported the incident and now monitoring the situation closely.

Jul 24, 2021 2:07 pm
Affected Systems
Data Feed: US Equity Feed A (NYSE BQT, Tape A, Tape B; NASDAQ Tape C)
Operational