Networking problem causing charts and some other components being slow

The system is back to normal since 7:30am NY (and scanners since 09:24am NY), so we're closing the incident. We're going to keep on investigating and come up with fixes or improvements wherever necessary. Thanks for your patience!

We have enabled scanners again at 09:24 am NY, but they still might be slow.
We are still seeking for the root cause.

System health has improved significantly, but the core problem is not gone yet.
We are still working, and scanners still remain disabled.

We are still working to stabilize things. We have identified a few possible causes and now researching.

We had to disable the service of scanners in order to isolate a problem.

We are still working to stabilize things.

We're experiencing a problem which results in charts populating slower than usual for approximately 25% of customers. We're working to resolve the problem asap.