Investigating Reports of Timeframe Selection on Charts Disappearing for Some Users


We have reverted an update that was made earlier today which we believe has caused this issue to occur sporadically. If you are affected, refresh TrendSpider in your browser and it should resolve. We will review the cause, correct it, and re-deploy the update at a later time.

Dec 16, 2021 3:49 pm

We have received multiple reports that the timeframe selection box on the top left corner of their charts is disappearing or missing. This is not happening for all customers, only some. The engineering team is informed and is currently investigating these reports.

Dec 16, 2021 3:36 pm
Affected Systems
System: Chart Annotations / Drawing