Painted annotations won't save


The system has recovered. Unfortunately, some of the figures created between 06:55am and 07:10am NY today have been lost. We are modifying certain processes to avoid issues like that in future.

Aug 30, 2021 11:16 am

We're currently experiencing an incident with the database of figures.

The figures you create since 06:55am NY today won't be saved and will disappear as soon as you refresh the web page. Also, you might experience a problem when figures you have created previously are not visible (yet they still exist, they are safe).

We're working to fix the problem asap.

Aug 30, 2021 11:06 am
Affected Systems
System: Chart Annotations / Drawing