Data feed issues related to esoteric US equity symbols

Investigating

Certain US equity symbols are experiencing data feed issues right now. This is not impacting major symbols but some smaller, less common ones, pink sheet symbols, etc. may be impacted for 5-10% of customers. The impact will delay chart loading. Our engineering team is working on the matter and we will provide an update here shortly.

Oct 7, 2020 7:47 pm
Investigating

The following symbols are the only symbols impacted by this incident:

AAXN, ADTX, AKRO, APPN, AREC, ASA, ASAN, AVAV, BFEB, BLPH, BMRA, BRP, CANE, CHIQ, COW, DRIO, EFNL, ELTK, EPHE, EXPI, FDRR, FEAC, FND, FVAC, GCC, HERO, INOD, INPX, IRMD, IVOL, JNCE, KNSL, KTCC, LITB, LMND, LWAY, MOO, MTA, NURO, ONLN, ONVO, OPES, PLM, QFIN, QQH, RFAP, RING, RMBL, RMG, SALM, SAM, SBBP, SHY, SLGG, SNDE, SNOW, SPT, SSNT, SWAV, TFFP, TPVG, TTI, UUP, VERI, WCLD, WINS, XELA

Alerts on these symbols may not fire properly due to the data feed delay. Charts may load slowly. All other functions should work as expected. We will contact customers who had alerts on these symbols shortly via email to inform them. Thank you and sorry for any inconvenience this may have caused. We will post further updates shortly.

Oct 7, 2020 7:51 pm
Resolved

Our data vendor has applied a patch on their end yesterday around 18:03 NY.

We've been monitoring the system since then and we can't see any more signs of a problem.

Thanks for your patience!

Oct 8, 2020 11:57 am
Affected Systems
Data Feed: US Equity (Nasdaq + Cboe BZX via Barchart)
Operational
Data Feed: US Equity (Nasdaq + NYSE + IEX via Polygon)
Operational