Intraday charts are not available for stocks, ETFs and OTCs

Resolved

We have switching back to the main data vendor. We're still working with the data vendor to identify the root cause of a problem and figure out how to prevent it in future.

We're sorry, and thanks for your patience!

Dec 22, 2020 3:41 am
Monitoring

The data vendor has recovered. We're monitoring the situation, and switching back to the main data vendor soon.

Dec 22, 2020 3:24 am
Identified

Forex symbols are affected as well.

Dec 22, 2020 3:06 am
Identified

We have switched to a fail-over data vendor for stocks and ETFs. The quality of intraday charts for these assets is now not as good as it used to be, but they work.

We're monitoring the situation now, and we'll switch back to the main data vendor back as soon as they recover.

Dec 22, 2020 2:58 am
Identified

One of our data vendors is experiencing major issues at the moment. Intraday charts are not available for stocks, ETFs and OTCs.

We have reported to them and now monitoring the situation closely.

Dec 22, 2020 2:36 am
Affected Systems
Data Feed: Forex (Global FX via Barchart)
Operational
Data Feed: US Equity (Nasdaq + Cboe BZX via Barchart)
Operational