Major data feed outage

Resolved

The issue is now resolved, thanks for your patience!

Feb 16, 2021 3:35 pm
Monitoring

The situation has stabilized. We are going to switch back to our primary data vendor shortly.

Feb 16, 2021 3:19 pm
Identified

FYI The data feed we have switched to requires accepting market data agreements. Accepting them is free and does not involve any charges at all.

Feb 16, 2021 3:00 pm
Identified

Our core data provider is experiencing major issues. We had to switch over to another data provider.

Charts for Forex, OTCs, Index and Futures are currently not working.

We have reached out to our data vendor and now we're monitoring the situation closely.

Feb 16, 2021 2:56 pm