Partial outage of the platform

We have not observed any anomalies ever since switching the entire system to a new set of servers. We have identified the root cause of the problem we've faced, and we're now working on a strategic resolution.

We have switched the entire system to a completely new set of servers. The system is stable now. We're monitoring it closely.
If you are still experiencing any instability, then you are likely to still be connected to the old servers. Please refresh the web page; doing so switches you to a new set of servers.

We continue working on stabilizing the platform.  All the services are operational, but certain services (like scanners and some charts) are still slower than normal.

We have seen reports of customers sporadically being unable to see their strategies, over the course of the incident. Rest assured that the content is not impacted. The reason for behavior like that is that browsers failed to fetch a list of strategies from our servers (because of sporadic problems with these servers).

We have managed to restore most of the platform's functionality. However, some features can still have degraded performance. We continue working on stabilizing the platform.

TrendSpider platform is not available for a number of customers. We're working to restore the functionality asap.