Policies

  • 1-on-1 User Training Sessions

    Table of Content What is Training How it works Scheduling Instructions Restrictions What is Training TrendSpider understands that the platform is a sophisticated application that may take...
  • Billing and Refund Policy

    Table of Content Billing and Cancellation Policy Billing and Cancellation Policy You may cancel the automatic renewal of your TrendSpider account by using our no-hassle online system or by contacting us via e-mail, telephon...
  • Cancellation Instructions

    Table of Content Cancellation Instructions Cancellation Instructions There are four ways to cancel your account: Online. To cancel future renewal, login to TrendSpider and click on your name on the top right corner of the ...
  • Downgrading

    Table of Content How to Downgrade Your Account Plan How to Downgrade Your Account Plan Log in to your TrendSpider Account Click on your name on the Top Right Corner to open the User Menu Select “Account & Settin...
  • How Account Renewals Work

    How plan renewals work In order to ensure uninterupted service, all renewals are automatic by default. You may disable automated renewal in your account by following the cancellation instructions below. Your account will automatically renew every month or year depending on the term you s...
  • How Free Trials Work

    Table of Content How TrendSpider Free Trials Work How TrendSpider Free Trials Work You will NOT be charged during your trial period. Not a single penny. You may upgrade, change or cancel your plan online anytime. It’s e...
  • Professional vs Non-professional Investor Categorization

    Every user is required to disclose to TrendSpider when signing up if they meet the definition of a Professional Investor per the US Securities and Exchange Definition of the term. This is for reporting purposes only. It is your responsibility to provide an accurate answer to this question upon ac...
  • Upgrading

    Table of Content How to Upgrade Your Account Plan How to Upgrade Your Account Plan Log in to your TrendSpider Account Click on your name on the Top Right Corner to open the User Menu Select “Account & Setti...