Account & Billing - Frequently Asked Questions
1. How can I upgrade my account to a higher plan?
For step-by-step instructions on upgrading your account, please refer to our detailed walkthrough: Upgrading Your Account.
2. How can I downgrade my account to a lower plan?
To learn how to downgrade your account, please refer to our guide here: Downgrading Your Account.
3. How can I cancel my account?
To cancel your account, please follow the instructions in our cancellation guide: Cancellation Instructions.
4. I am an existing customer and would like to take advantage of a sale discount. How can I do this?
Existing customers can benefit from ongoing sales promotions by either upgrading their plan or prepaying for the upcoming year during the sale period. For assistance, please contact our customer support team via the "Contact Us" button on our homepage or email us directly at hello@trendspider.com as at the moment, you can not get the sale discount in the application itself.
5. How can I update my payment information before my next renewal?
- Log in to your account.
- Click on your profile name in the top right corner.
- Select Account and Settings.
- Choose Billing.
- Update your payment information.
6. I missed my renewal due date, and my payment information is incorrect. How can I update my payment information to continue my subscription?
If you are past your renewal date, simply log in to your account and click the 'Reactivate' button. You will be prompted to update your payment information by entering your new card details under the 'New Card' section.
7. What is your refund policy?
- Changes to your account must be made prior to your renewal date.
- Trial fees are non-refundable.
- Renewal fees for paid plans can be refunded only if requested within 72 hours of the charge, provided the plan has been canceled.
- After 72 hours, renewal fees are non-refundable.
- If you prepay for a plan and cancel, you may request a refund within 72 hours. However, the refunded amount will be reduced by the trial fee that would have been charged had you taken a trial for your current plan at the time of cancellation.
- Note that cancellations made online do not automatically trigger a refund. To request a refund, you must first cancel your plan, then contact support within the 72-hour window.
For additional details, you can review our full policy here: Refund Policy.
8. How can I add futures data to my account?
To add futures to your account, simply look up a futures symbol, such as ES1!, fill out the necessary forms, and pay the additional fee of $7.50 per month or $90 per year, depending on your payment plan. Professionals are exempt from future data at this time. For more questions, please contact support.
9. I was flagged as a professional investor, what does that mean?
A professional investor is required to pay an additional data fee in accordance with our agreement with the data provider. The cost is $29 per month for monthly plans or $348 per year for yearly plans. Click here to learn more.