Third party data feed provider outage


We are currently experiencing an outage with our data feeds from Barchart Solutions which includes our Global Forex, US Futures and CBOE Market Indices feeds. These two feeds are currently entirely unavailable. Our US Equity (NASDAQ + CBOE BZX) feed is also down, however we have failed over to our Backup feed at this time for equities. There is no backup feed available for Forex or Indices. Please bear with us while our engineering team works with our third party data provider to address and resolve the matter.

Mar 22, 2020 2:55 pm

The problem has been resolved, and the system is recovering. We're monitoring the things to make sure that we're all good.

Mar 22, 2020 3:47 pm

This matter was resolved earlier and we have been monitoring it since for stability. We are now concluding that monitoring and closing the matter as we now believe this to be fully resolved and stable.

Mar 24, 2020 2:49 am
Affected Systems
Data Feed: Forex (Global FX via Barchart)
Data Feed: Market Indices (Cboe Indices via Barchart)
Data Feed: US Equity (Nasdaq + Cboe BZX via Barchart)
Data Feed: US Futures (CME and ICE via Barchart)