Market Data Feed Instability Detected

Resolved

This issue was resolved overnight by the development team. After observing the performance of the system after the patch, we have determined that it was successful and are thus closing this incident.

Jan 13, 2022 7:27 pm
Monitoring

We have rolled up a patch. We're now monitoring health of the system.

Jan 13, 2022 8:22 am
Investigating

We have identified the root cause of a problem. We've implemented a patch/fix for the issue in the codebase, but it cannot be applied during market hours, and must first be checked by the QA. That will be done shortly and the update will be released immediately after QA approval. We will close this incident ticket once it is done and the issue is resolved fully.

Jan 12, 2022 7:27 pm
Investigating

We have enabled the scanners again. We are still working on the problem of slowness.

Jan 12, 2022 4:37 pm
Investigating

We had to disable the scanners. We will bring them back in 5-6 minutes.

Jan 12, 2022 4:28 pm
Investigating

The engineering team has identified some instability with our primary US equity data feeds. Some customers may experience slow chart loading times. The team is investigating it and will post an update here as soon as more information is available.

Jan 12, 2022 2:44 pm
Affected Systems
Data Feed: US Equity Feed A (NYSE BQT, Tape A, Tape B; NASDAQ Tape C)
Operational
System: Market Scanner
Operational